Return policy
Introduction:
Thank you for shopping at Kokonut Boutique. We value your satisfaction and strive to provide a hassle-free shopping experience. This Return Policy outlines our policies regarding returns and exchanges.
Eligibility for Returns:
We accept returns within 15 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that have been worn, washed, altered, or damaged will not be accepted for return.
Return Process:
To initiate a return, please follow these steps:
1. Contact our customer service team at kokonutboutiquemys@gmail.com or call us at +919008476720 to inform us about the return.
2. Pack the item securely in the original packaging, if possible, and include the original receipt or proof of purchase.
3. Ship the item to the following address:
Kokonut Boutique
8th Cross, 6th Main, V V Mohalla,
Mysore - 570002
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable.
Exchanges:
If you need to exchange an item for a different size or color, please contact us to arrange the exchange process. Exchanges are subject to availability.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately for assistance. We will resolve the issue promptly at no additional cost to you.
Contact Us:
If you have any questions about our Return Policy, please contact us:
- Address: 8th Cross, 6th Main, V V Mohalla, Mysore - 570002
- Phone: +919008476720
- Email: kokonutboutiquemys@gmail.com
